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Before We Arrive:

To ensure a seamless cleaning experience, we kindly ask that you prepare the space ahead of our arrival. While we understand that this may not always be feasible, clearing clutter and ensuring accessible floors and countertops greatly enhance our efficiency.

For the safety and comfort of all involved, we request that pets be kenneled or kept in a separate area during our cleaning session. While we adore animals, minimizing their presence ensures a safer, more effective, and less stressful cleaning process for everyone involved.

Please have your payment ready in a sealed envelope with your name and the date clearly marked. Non-cash payments are subject to sales tax; should you require further information, please do not hesitate to reach out to us.

 

During Your Cleaning:

The duration of our service is determined by the package you have chosen and the number of cleaners assigned. For instance, our ‘Platinum’ package allows for 3 hours of labor. This can equate to one cleaner for 3 hours, two cleaners for 1.5 hours each, or three cleaners for 1 hour each. Depending on the session, cleaners may extend or slightly shorten the duration by 10 to 15 minutes as needed.

We pride ourselves on our efficiency and attention to detail. Utilizing multiple cleaners ensures a thorough and swift clean, enabling us to assist as many clients as possible without compromising quality.

Should you wish to modify the cleaning routine, please provide us with a list of chores prior to each visit. This allows us to come prepared with specialized tools and prioritize your preferences. Typically, we commence with kitchens and bathrooms unless otherwise instructed.

While cleaning, we remain vigilant for any leaks or damage, promptly informing you of any issues discovered.

 

Pet Policy

As previously mentioned, please keep pets away from the cleaning areas. While we do our best to identify and address any pet-related messes, kindly inform us of any known issues. Please note that a $75 fee will be incurred if our cleaning equipment is damaged by pet-related accidents, necessitating professional cleaning.

 

Scheduling/Cancellation Policy:

For clients on a recurring cleaning schedule (weekly/monthly, etc.), we reserve your designated time slot and will notify you of the next scheduled visit following the completion of each cleaning. Our company schedule varies from week to week; however, we strive to conduct cleanings during regular business hours. You will receive notification at least 48 hours prior to your appointment, informing you of the anticipated time frame for our arrival. While we endeavor to maintain consistency in appointment times, slight variations may occur to accommodate our schedule. If you cancel your appointment less than 24 hours in advance you will accrue a cost 25% of your cleaning fee.

Special Notes and Tips:

  • We appreciate your trust in us to clean your home! Your satisfaction is our priority.
  • All rates are fixed unless extra time has been scheduled ahead of time, in which case the rate will increase accordingly.
  • Expect 2-3 cleaners during each visit, with the possibility of an additional cleaner if we are conducting training.
  • For the first 2-4 visits, there will be no charge for the extra cleaner. However, once we establish a routine, we may adjust the time to accommodate the number of cleaners present, while your rate remains the same.
  • We are a fast-paced team trained to thoroughly clean your home while maximizing efficiency. Our focus is on quality and attention to detail.
  • To allow us to clean as efficiently and thoroughly as possible, please ensure clutter is picked up before our arrival. If you require assistance with picking up clutter, please inform us in advance, as this will be counted as part of your cleaning time.
  • Payment should be ready before each visit, either in cash or check. We can also collect payments via Venmo, with reminders sent once a week. Flexible arrangements can be made for payment collection, but an additional $10 fee will apply if we need to swing by for an in person collection after your cleaning.
  • During hot summer months, we kindly request that your AC is set to 75 degrees or lower while we are working. This allows us to work efficiently and safely, particularly given the lack of breeze or fresh air indoors during cleaning.
  • We offer deep cleaning services for your initial cleaning visit or for special occasions. You can specify the number of hours required and your priorities if you are on a budget.